SHIPPING & RETURN POLICY

SHIPPING COSTS

We offer the following shipping options:

 

CANADA

Free shipping for orders over $250. 

Under $250.

Standard (4-7 business days) –$10

Express (2-3 business days) - $15

Priority (next business day, if ordered before noon PST) - $30

 

INTERNATIONAL

Express (3-7 business days) - $29 USD

Please note, you will be responsible for all duties, taxes and customs charges. 

Shipping times kick in when your item(s) have left our warehouse. For priority orders, we process your order on the same day if ordered before noon local time. All other orders placed on bellaBALAS.com will be processed and shipped by the following business day (pending credit verification). Processing and delivery times do not include Saturdays, Sundays and holidays. 

We will do our best to ship by the selected method, but if we cannot, you will not be charged. 

 

WHERE WE SHIP?

We ship worldwide.

 

HOW WE SHIP?

We ship through Canada Post or FedEx. 

If you are not available at the time of drop off, the shipper will leave a note at your door with the next delivery attempt date or details of the closest pick up location.

 

TRACKING YOUR ORDER

Once a purchase has been made on bellaBALAS.com, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is en route to your door. Your tracking number is also available in your account. Check the status of your order at any time on CANADA POST or FedEx.com

 

LOST AND DAMAGED ITEMS

Please contact info@bellabalas.com immediately with any issues or concerns regarding your order.

 

RETURN POLICY (CANADA)

Returns are on the house. 

All garments must be unworn, unaltered, unwashed and have both the original hangtag and care content label attached. 

All marked down items are a final sale and are not eligible for an exchange, refund or credit note. All custom orders or ONE OF A KINDS items are all final sale. Note that we cannot refund any express shipping charges. 

 

GIFT CARDS

Gift cards may not be redeemed for cash or refunded.